CT Interactive is an online software provider that focuses on developing and supplying games for online casinos.

The company has its roots in CT Gaming, a company with over 20 years history in the land-based gaming. From our business model that we created since the brand`s foundation in 2012 to our company culture and sustainable product design, we see our business as a vehicle to impact the gaming industry.

The CT Gaming Interactive team is comprised of highly motivated and skilled professionals.
Now, we are looking for a new member to join – Technical Support Specialist

Responsibilities:

• To provide technical support to our partners throughout the whole integration process
• Analyzing logs, errors handling, troubleshooting integration issues, finding resolutions or workarounds within the specified SLAs
• To monitor company software infrastructure and offer and make adjustments when needed
• Actively update, maintain and monitor all aspects of the server to server integration process with partner’s systems.
• To monitor and support the integrations in production and operation.
• To complete requests for technical assistance and to take the necessary steps for their resolution
• Act as a point of contact for system/server related concerns from B2B clients
• Attend online meetings with partners to analyze, troubleshoot and diagnose problems
• Working closely with our dev team

Qualifications:

• Background in computer science, IT, engineering, or technology
• 1-3 years of experience in technical support of servers and software systems
• Experience in a B2B customer focused position involving technical knowledge of a company’s products and services
• Basic experience with JSON and RESTful API
• Basic knowledge of Networking
• Very strong command of the English language
• Excellent verbal and written communication skills
• Comfortable working with and assisting others
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Problem-solving, strong analytical, organisational, and troubleshooting skills
• Strong attention to detail

Considered as an advantage:

• Knowledge and experience with Linux operating system
• Basic knowledge of HTML, JavaScript, CSS
• Certification in relevant Internet software systems architecture
• Previous experience in online gambling industry

Benefits:

• Working at a large company with an extensive technical infrastructure and global reach
• Fun and comfortable working atmosphere
• Excellent remuneration
• Quarterly bonus based on your personal performance (after the probationary period)
• Work week from Monday to Friday
• Standard working hours

If You are interested, please apply with a detailed CV. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.